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Having a clear perspective that is shared across the team is a great start to arriving at decisions everyone can stand behind. Without it direction will look like telling and individuals will struggle to make sense of what’s coming down the line.

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Frustration grows and we’re all human and have feelings to work through. Sometimes it’s like there’s a brick wall between teams when relationships break down.

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Understanding how and why the customer thinks the way they do goes a long way to developing longer term relationships. This will happen when you sit down and put yourself in the customer’s shoes. Think about the various touchpoints the customer has with your business.

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Motivation and drive are best focused towards a specific and clear definition of success. Understanding what this is in the context of the business is a great way to bring team together and push in the same direction.

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If there’s something or somebody in this story that reminds you of your workplace here’s a simple guide to how you would go about putting it in place .. with as much help from Big Picture as you need!

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