Monthly Archive: November 2019

Aligning Purpose, Value and the Customer

Published: 23rd November, 2019
Customer alignment

A Fundamental in Business A fundamental issue that we’re asked to deal with, regarding the development of the people and businesses of our clients, is aligning the purpose of the organisation, (placed at the top of the Big Picture board), with the value that they provide to the customer, (whom are always placed at the […]

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Elevating Engagement With the Millennial Mindset

Published: 17th November, 2019

The Millennial Mindset- Surprise! If you’ve been following my articles you’ll know I split this blog into a delve into the definition of exactly what is a Millennial mindset. You can read my findings here and in summary a surprise for me- it’s so much less about the obvious age related connotation than you might […]

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Building Your Team Around the Customer

Published: 5th November, 2019

The Customer at the heart of what you do It’s a great aspiration of businesses to say they are but actually what is being done at a practical level to make it so. I know how complex organisations can be with all their relationship challenges and I also know that good things don’t happen by […]

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