Blog Archives

Processes to marry the Customer to Team Development

Published: 12th January, 2020

Processes to Define the Role of Customer and Team Following on from our ninth Webinar, “Building Your Team Around The Customer“, Richard Copley, a connection and collaborator of mine, came to me with a story which was connected and developed the theme in a way I wanted to share. In this, our first jointly facilitated […]

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Embracing Diversity

Published: 16th December, 2019

Defining Diversity From the dictionary: .. encompasses acceptance and respect. It means understanding that each individual is unique, and recognizing our individual differences. These can be along the dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs, political beliefs, or other ideologies. This struck me as at odds with my […]

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Aligning Purpose, Value and the Customer

Published: 23rd November, 2019
Customer alignment

A Fundamental in Business A fundamental issue that we’re asked to deal with, regarding the development of the people and businesses of our clients, is aligning the purpose of the organisation, (placed at the top of the Big Picture board), with the value that they provide to the customer, (whom are always placed at the […]

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Elevating Engagement With the Millennial Mindset

Published: 17th November, 2019

The Millennial Mindset- Surprise! If you’ve been following my articles you’ll know I split this blog into a delve into the definition of exactly what is a Millennial mindset. You can read my findings here and in summary a surprise for me- it’s so much less about the obvious age related connotation than you might […]

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Building Your Team Around the Customer

Published: 5th November, 2019

The Customer at the heart of what you do It’s a great aspiration of businesses to say they are but actually what is being done at a practical level to make it so. I know how complex organisations can be with all their relationship challenges and I also know that good things don’t happen by […]

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Growing Your Talent

Published: 21st October, 2019

Mobilising Talent Inside-out When we come up with the themes for the webinars we can’t be sure exactly what the agenda and content will be when the time comes. Whilst preparing for our ‘Growing your Talent’ webinar the references appeared thick and fast and that says to me this is a hot topic to apply […]

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Recognising Jobs Well Done

Published: 6th October, 2019

Defining ‘Well Done’ As a broad term it may help us to recognise different types of ‘well done’, examples being: Responding promptly to a call to action; Going over and above what might be expected of them; Being efficient with time to get the required result. In each of these cases, and the list is […]

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Sharing Best Practises Across The Business

Published: 24th September, 2019

Ditching the Tick-box Exercise So a little definition here Best Practice being the ‘commercial or professional procedures that are accepted or prescribed as being correct or most effective‘ and so sometimes linking to compliance activities. I realised during the webinar you can watch below that Best Practice in the way I demonstrate how good ideas, […]

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Capturing Fast & Frank Employee Feedback

Published: 22nd September, 2019

Valuing Differences of Opinion We often seek to avoid conflict concerned about the difficulty of the conversation and any subsequent extra work to resolve it. The whole top-down command and control from (we hope) days gone by is best supported by compliant and agreeable employees who will toe the party line and work within the […]

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Focus the Team

Published: 28th August, 2019
Focus the team

Pulling all the ideas into one place How do you focus your team and unify them in this focus? In my experience working with businesses, I can understand why most organisations broadcast key messages to employees as a way of passing on instructions to the team. It’s a well understood short-cut to a prickly issue. […]

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