Business Development

Processes to marry the Customer to Team Development

Published: 12th January, 2020

Processes to Define the Role of Customer and Team Following on from our ninth Webinar, “Building Your Team Around The Customer“, Richard Copley, a connection and collaborator of mine, came to me with a story which was connected and developed the theme in a way I wanted to share. In this, our first jointly facilitated […]

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Aligning Purpose, Value and the Customer

Published: 23rd November, 2019
Customer alignment

A Fundamental in Business A fundamental issue that we’re asked to deal with, regarding the development of the people and businesses of our clients, is aligning the purpose of the organisation, (placed at the top of the Big Picture board), with the value that they provide to the customer, (whom are always placed at the […]

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Building Your Team Around the Customer

Published: 5th November, 2019

The Customer at the heart of what you do It’s a great aspiration of businesses to say they are but actually what is being done at a practical level to make it so. I know how complex organisations can be with all their relationship challenges and I also know that good things don’t happen by […]

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Sharing Best Practises Across The Business

Published: 24th September, 2019

Ditching the Tick-box Exercise So a little definition here Best Practice being the ‘commercial or professional procedures that are accepted or prescribed as being correct or most effective‘ and so sometimes linking to compliance activities. I realised during the webinar you can watch below that Best Practice in the way I demonstrate how good ideas, […]

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Making Change Stick

Published: 19th August, 2019

Ideas are cheap- Execution is everything Making change stick for measured and lasting business change- each and every one of those words are chosen really carefully. It’s all about how to make your business more successful, and I’m going to share some experience with you around change.  The ‘stick’ word is all about how you […]

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