COLLEAGUES PEOPLE STAFF OR EMPLOYEE
We started with the question or hypothesis, “organisations that talk of Colleagues are more successful than those that talk of People, Staff or Employees”. Our consensus is that of the “labels” we listed, “Colleague” is in fact the label of choice or is it? Here we explore the tail end of this journey with you.
EXCELLENT ECOSYSTEMS
In order to provide the best possible experience to customers or clients an organisation needs to be clear on which of ten Life Areas it intends to focus its offering on. Then it needs to optimise its business ecosystem to ensure it delivers the best service possible in these areas. Finally, it need to manage it performance and metrics within a framework such as the EFQM Excellence framework.
BEWARE PAPER NAPKINS!
Making acquisitions seems to be a universally challenging process with very low rates of success.
In this story I talk about one such disaster acquisition. At the end I relate it back to today. Nothing much seems to have changed where due diligences are concerned.
RECESSION PROOFING
Here is the summary of our 5-Step Recession Proof Programme as part of Financial Freedom for Organisations - that is F₃O: Regularly assess the health of your business; Readjust your products and services and the resources required as necessary; Build a lean, efficient team and remind them that you appreciate them; Listen to your employees’ needs, and they will give discretionary effort for you; and Never stop thinking about how you can accomplish numbers 1-4 better and more efficiently.
THE BABY GUARD'S ASLEEP!
In this post I recount five stores which illustrate what happens when you let the ball slip through your fingers. The case will be made for the essential strategic role of MBWA and Inspecting What you Expect.
A STRATEGIST EXPLAINS
Strategy is often viewed as an entire process. It can be more useful though to see it as an element of the overall planning process. This framework is given the acronym V2MOST - Values, Vision, Mission, Objectives, Strategies, & Tactics. This in turn can be aligned with the management POLC framework - Planning, Organising, Leading, & Controlling. Some of the tools for fulfilling this mandate include Programmes, Projects, Policies & Procedures, & Budgets.
See also Pivot Now!™ & Six-ITs™.
FACE-TO-FACE & REMOTE
A trade-off between Face-to-Face and Remote- or can you enjoy the best of both? An interactive discussion and demonstration.
Organisations are On/Reboarding new and existing colleagues using a mix of face-to-face and online activities for a ever more remote workforce. Everything is a trade-off and as such has pros and cons. In this interactive discussion we'll explore that with Hywel Griffiths, Chief and Finance Partner @YourBigPic.
A BROADER VIEW
Natalie Houlton, of Yellow Duck Development reflects on a conversation with Founder Mart about how Learning and Development can take a broader view of the business.
