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YOUR QUESTIONS ANSWERED

Questions and answers from CQI Webinar attendees on navigating culture and wellbeing in times of change - answered by Pete Emms our culture partner and Louise Ebrey our Change and Quality partner.

HOW QUALITY PROFESSIONALS CAN IMPACT WELLBEING

This piece reflects on the value of lessons learned through hands-on site visits. It highlights how observing real contexts, from leadership to line teams, reveals hidden insights. BIG PICTURE® makes sense of what we see, aligning perspectives and enabling better conversations across performance, culture, and improvement efforts.

THE IMPACT OF WELLBEING ON QUALITY AND CHANGE

This story explores how wellbeing shapes the quality of work in organisations. Drawing on insights from a CQI webinar, it shows that when people feel well, they perform better. Using BIG PICTURE® tools, it reveals how culture can be made visible—and why it matters for meaningful, lasting change.

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TRANSACTION OR RELATIONSHIP?

Culture isn’t what’s written—it’s what’s lived. Businesses often treat culture as a statement, but it’s really a relationship. Cracking Culture uncovers the hidden dynamics that shape engagement, shifting from compliance to commitment. So, what’s the real relationship your people have with your business—and what’s stopping it from changing?

THE HEROIC LEADER

True transformation isn’t driven by heroic leaders but by creating an environment where everyone is ready to act, adapt, and contribute. By focusing on readiness over resistance, organisations can foster alignment, trust, and collaboration, turning change into a shared journey rather than a top-down directive.

REFLECTING ON WORKPLACE TRENDS

Gallup's report highlights three key insights into the global workplace: the pivotal role of local management in driving employee engagement, the influence of job market conditions on reducing disengagement, and the impact of economic fluctuations on engagement levels. These insights emphasise the need for adaptive strategies and strong leadership to foster a resilient and motivated workforce.

GALLUP 2024 STATE OF THE GLOBAL WORKPLACE REPORT

Gallup's 2024 State of the Global Workplace report reveals a global decline in employee mental health, with 20% experiencing daily loneliness. Robust labor laws and engaged managers improve life evaluations but face challenges. YourBigPic's apoproah for team-building activities, manager training, and based on the principles of fair labour practices with continuous improvement. These strategies help create supportive, engaging environments, prioritising people and driving sustainable success.

WHAT IS CULTURE ..

Culture is formed through agreements between people and their shared perspectives. It is not an external entity but a construct of the mind. Intangible experiences and knowledge shape our sense of meaning, and culture emerges when this meaning is agreed upon by a group. Repetition of meaning across multiple perspectives, facilitated by structures and communication, creates a shared sense of culture. However, variation and disagreement exist, challenging the formation of organisational culture...

POWER OF COLLABORATIVE DRIVING!

A thought from Sarah about the importance of Teamwork. It emphasises the need for synchronisation, effective communication, and reliance on each team member's skills, highlighting that individual actions can impact the entire team. The key takeaways include relying on others, prioritising communication, embracing shared goals, and leading by example to foster a collaborative and successful work environment. All via motorway driving!

COLLEAGUES PEOPLE STAFF OR EMPLOYEE

We started with the question or hypothesis, “organisations that talk of Colleagues are more successful than those that talk of People, Staff or Employees”. Our consensus is that of the “labels” we listed, “Colleague” is in fact the label of choice or is it? Here we explore the tail end of this journey with you.

RECESSION PROOFING

Here is the summary of our 5-Step Recession Proof Programme as part of Financial Freedom for Organisations - that is F₃O: Regularly assess the health of your business; Readjust your products and services and the resources required as necessary; Build a lean, efficient team and remind them that you appreciate them; Listen to your employees’ needs, and they will give discretionary effort for you; and Never stop thinking about how you can accomplish numbers 1-4 better and more efficiently.