Turning Challenges into Action Plans
Negative to Positive
When we talk of measured and lasting business outcomes each inidividual word is chosen carefully to bring something forward into the mix. When a Challenge presents itself we’re looking for a pathway in the form of a pattern, a way of thinking, to navigate our way through. From negative to positive, downbeat to upbeat and from looking back to looking forward we’d like to share our surefire way to see you through when you’re nect Challenge strikes. Our Webinar took our group though the process in rapid time and here we list the key elements as your take away.
Just before the Webinar I was sharing some thoughts with Krystyna Gadd, the author of ‘How Not To Waste Your Money On Training’ and it was great to see like-minds focusing in a similar way with the Challenges that we have seen. It just so happens we take the framework approach into a distilled version of the business using symbols and a board layout that helps anyone, irrespective of background, to become involved with the development of themselves as individuals and the wider teams.
A Practical Demonstration
Thinking about a Challenge that you have experienced in a way that enables you to use as example.
The Underlying Purpose
With a detailed Challenge you might wonder why raise it all the way upto the top level statement for the company. What we’re looking for here is a base level reminder of what the business is there to do. As subsequent connections are made the backdrop of the reason for being is a ready-reckoner for any context needed for decisions or framing. Even as a single line reference we think this is always good to have in sight.
Making Key Connections
Looking at the key elements of the business the Big Picture path provides a straightforward checklist for adding to your understanding of the Challenge you’re facing. In addition to that the area of the business that it relates to. Thinking it through for your example consider which part of the business it relates to, simply say Marketing, Operations or Customer Care. We like to acknowledge this by placing the Challenge symbol in a way that makes sense to you and would enable you to tell your story to your colleagues who may share an interest. Taking time to consider the relationship with the Customer and their journey, the team or groups of stakeholders that it relates to from your perspective.
Taking it a step further we suggest exploring the four symbols on the Grasp stage of the path to pull out the Measure that would help determine what success means. You could get away with jumping to the Opportunity and action but our experience suggests that associating your Challenge with Technology, Money and Process creates the depth of understanding that helps to define action leading to measureable and lasting outcomes.
Creating Outcomes through Action
When we say we learn together on the Webinars we often have examples through shared references and experience. I’ve relied on the SMART pnemonic for years and as part of the Webinar Krys suggested the Robert Magers framework for setting objectives which you can find more about in this video. According to Mager, a learning objective should include the following three components:
- A performance (performed by the learner);
- Conditions (under which the learner must perform the performance);
- Criteria (by which the performance is evaluated by another; or, in other words, how well the learner must perform the performance)- this is our Measure.
The true test of an objective is the behaviour that it results in and the outomes it generatates. By creating the conditions in which the Challenge can be understood provides, in our opinion, the best chance of turning that into a measured and lasting outcome. We do that by flipping the Challenge to an Opportunity but that was too much to cover in the one session!
Watch the full Webinar here!
Why the bother?
When the team start talking, they have a chance to share what they really think, and so:
– They are more likely to be productive in their time with the company.
– The business will enjoy a ready supply of new opportunities each and every time you get to the truth- the challenge is working out what to do with them all! Boss Bill gets the most of her team and is able to translate that up to the board.
– Employees are likely to stay with the company for longer and that means avoiding the costs of rehiring- worse case 6-9 months of an the employee’s salary to locate and train a replacement and 2 years to become fully productive. Not to mention the toll on existing employee productivity and morale.
What we can help you with
Big Picture naturally generates extremely high engagement levels as you provide your people with the tools they require to share useful truths about the business. With light-touch delivery it means you can involve large group sizes, of up-to 20, with no drop off in engagement levels. This results in the highest Engagement levels we have ever seen for People and Business Development.
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The stuff we care about is all over our YouTube channel @YourBigPic. You can have a go yourself by printing and writing on the one-pager here for a business YOU care about. I would love to take you through a taster of Big Picture in a Discovery Webinar you can sign-up for here.
And thanks for reading!